Potholes. Stray animals. Broken streetlights. Graffiti. Snap a photo, tap submit — Chicago Works files it with 311 and tracks it until it's fixed. Free. No sign-up.
Built with the City of Chicago's Open311 framework.
No account, no friction. It just works.
See a pothole on your block? Take a picture. We grab your GPS location automatically.
50+ service categories — stray animals, graffiti, garbage, street lights, trees, water, you name it.
We file it with 311. You get a ticket number and can watch its status change from open → closed.
Attach a picture with every report. The 311 team takes photo-backed tickets more seriously.
Location and ward detected automatically. Drag the map pin if you need to adjust.
Official integration with the City of Chicago's 311 system. No scraping, no shortcuts.
Submit once, check back later. The Service Tracker shows you the real status of every ticket.
Start a report without signal — it syncs the moment you're back online.
Your email and address never leave the 311 flow. Nothing is shared outside the request.
Snap. Submit. Track.
★★★★★"Chicago Works makes reporting quality-of-life issues in my neighborhood easier than ever. Used it last week to report a pothole and it was fixed in two days."
— Bud Champaign
★★★★★"Simple. Effective. The photo-upload feature is a game-changer — you can actually show them what's wrong instead of describing it."
— Richard Whittemore
★★★★★"Finally, an app that gives regular people a direct line to 311. Every Chicago resident should have this."
— Demedia
How to report the most common city issues — and what happens after you file.
Where potholes go in the 311 queue, what CDOT needs from you, and how to track the fill.
StreetsReport a dark pole or a whole dark block, and what happens after you file.
SanitationThe city removes graffiti for free — here's how to get a tag cleaned fast.
SanitationGet Streets & Sanitation back for your black cart, and fix cart problems too.
Rodent controlRequest free rodent baiting for your alley or yard — and what actually attracts rats.
StreetsWhat counts as abandoned, what details the city needs, and how towing works.
ForestryTree down or dangling limb? Route it to the Bureau of Forestry the right way.
OverviewHow Chicago 311 works, every way to file a request, and why an app beats the phone.
Call 311, use 311.chicago.gov, or file it in seconds with Chicago Works: snap a photo, let GPS pin the spot, choose "Pothole in Street," and submit. Your request goes into the city's official Open311 queue and is routed to CDOT. Learn more →
File a Streetlight Outage request with Chicago 311 — note whether it's one pole or the whole block, since the city treats those differently. The app auto-locates the pole and lets you track the repair. Learn more →
Yes. Chicago's Graffiti Removal service cleans tags on homes, garages, and businesses at no cost. Submit the address and a photo through 311 or the Chicago Works app so crews can find the exact surface. Learn more →
File a Missed Garbage Pickup request with 311 and Streets & Sanitation will circle back for your cart. In Chicago Works it takes three taps, and the Service Tracker shows when it's resolved. Learn more →
Request Rodent Baiting through 311. The Bureau of Rodent Control inspects and baits at no charge. Photos of burrows or droppings help crews target the right spot. Learn more →
File an Abandoned Vehicle complaint with the location plus make, color, and plate if visible. The city tags the vehicle and can tow it if it isn't moved. Learn more →
No — Chicago Works is an independent app built in Chicago by 2Pens Media. It files through the city's official Open311 system, so your report lands in the same queue the call center uses, but it is not affiliated with the City of Chicago. Learn more →
Every request gets a service request (SR) number. Chicago Works tracks it for you automatically — open, in progress, or closed — with updates pulled from the city's system. Learn more →
Free to download. Nothing to sign up for. Works in every ward.